florida | Process Consultant II - Saint Petersburg in Saint Petersburg, FL

Process Consultant II - Saint Petersburg

  • American Strategic Insurance
  • $57,170.00 - 122,530.00 / Year *
  • 6600 22nd Ave N
  • Saint Petersburg, FL 33710
  • Full-Time
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Sponsorship is not available for this position. ASI generally does not sponsor foreign national candidates for work authorization except for positions that in our determination require highly specialized knowledge and for which candidate sponsorship is appropriate.

Note to current employees: Ensure you coordinate with your team lead prior to applying for this position. We may use additional sources for validating qualifications, (e.g., performance evals, leader input).

American Strategic Insurance is a leading writer of Property and Casualty products. ASI offers Personal Lines Property products in over 40 states, and is currently in the process of expanding nationally. ASI is ranked a top employer in Florida, and in Tampa Bay, for many years. ASI is an independently-managed insurance company that is a member of the Progressive group of companies.

Prior to accepting a position at ASI, candidates must consent to pre-employment background check. Any offer of employment extended is contingent upon the results of the background check.

This intermediate level position is responsible for identifying and/or supporting improvements to new or existing business processes and customer experiences and ensures seamless adoption of change across all user groups.

Reviews current business operations, procedures, and/or processes; conducts research for improvements and proactively makes recommendations to re-engineer process with a focus on increasing efficiencies, streamlining and automating work processes, improving the customer experience and containing costs

PLEASE NOTE: For additional details regarding this job, contact ASI Human Resources

  • The essential duties and responsibilities listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
  • Manages multiple operational, tactical and medium to larger projects simultaneously with some supervision from management or higher level Process Consultants.
  • Reviews business processes and identifies internal and external customer needs by researching competitor and industry trends and understanding business area goals.
  • Partners with higher-level business professionals, analysts and other technical resources to assist in the design and development of business requirements for new or existing small to medium scale business processes and supporting technologies.
  • Contributes to project plans and/or documentation (e.g. timelines, initiation document, analysis needs, work breakdown structure, estimates, implementation and communication plans, risk assessment, etc.).
  • Ensures the successful adoption of changes by assisting with the coordination of communication, implementation, and support of process improvements, new technologies or business processes. Assists business partners with identifying downstream implications of a change by anticipating obstacles and/or unintended consequences.
  • Leverages concepts such as prototyping, demonstrations, focus groups, pilots, workflows, surveys, risk assessments and customer scenarios to ensure the successful creation and adoption of process and technology improvements.
  • Communicates regularly with the project team to deliver project updates and gather input to address issues and keep the project on track.
  • Tracks and reports on the performance of the solution once elevated. This may include reporting, participating in the post implementation review and creating and executing a post-implementation plan.
  • Assists with the ongoing support of processes and tools, including maintenance, updates, training, quality assurance and serving as a resource for resolving operational issues.
  • Knowledge, skills/abilities listed below are the requirements needed to be proficient in the job.

  • Knowledge of internally developed processes/systems, user functionality and various system environments.
  • Intermediate computer skills including MS Word, Excel, PowerPoint and Lotus Notes.
  • Understands business area processes and procedures and uses process mapping tools for current and new systems solutions.
  • Strong interpersonal and communication skills with the ability to interact effectively with others at all levels within the organization, including senior management and executives.
  • Ability to conduct formal presentations.
  • Good organizational skills with the ability to multi-task, set priorities, follow up on open items, and attention to detail.
  • Good negotiation skills with the ability to work with others to reach mutually agreed upon solutions.
  • Education and/or experiences listed below are the minimum requirements for job entry.

  • Bachelor's Degree in Business or a related field of study (e.g., Finance, Marketing, Management, Sales, HR) and a minimum of 2 years of work experience in a comparable field/role (e.g., process design/redesign, technical).
  • In lieu of a degree, a minimum of 4 years of experience in a process design/redesign or technical role.
  • The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

  • Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.
  • May require long periods of sitting
  • May require prolonged repetitive use of the upper extremities
  • The ASI Culture is like no other. While ASI stands for \"American Strategic Insurance,\" we also believe it stands for \"Attitude, Speed and Innovation.\" It is through these principles we plan our day and measure our success. This can be seen through the way our team members interact with each other, the fan letters from our agents and customers, to our success during a time where other companies have struggled.

    ASI offers outstanding benefits, health insurance for employees and dependents, dental, vision, up to 6% matching on our 401(k) retirement plan, earned time off, life insurance, and much more!



    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.