Our Associates(part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates(part-time) are part of a retail team of high?achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate(part-time) position and demonstrate Harbor Freight Tool's Core Principles.Profit MaximizationConsistently exhibit expected behaviors to exceed financial goalsParticipate in company programsParticipate in special eventsOperational ExecutionProficient in all assigned areas of responsibilityAccurate and timely completion of workloadAdhere to all company policies and proceduresTalent OptimizationExhibit job proficiency and expected behaviorsContribute to a team atmosphereCustomer ExperienceProvide a helpful customer experienceEnsure items are in-stockEnsure items are priced rightMaintain a safe, clean, and organized retail storeSuccess DriversAction OrientedIs action oriented and full of energy for the things they see as challengingEnjoys working hardShows initiativeComposureIs calm and professional under pressureDoes not become defensive or irritatedCustomer FocusActs with internal and external customers in mindUnderstands how operational execution directly affects the customer experienceEstablishes and maintains relationships with customers and associates through respectful and effective communication.Shared DutiesProfit MaximizationAdherence to Injury Illness Prevention ProgramAssist in execution of Physical Inventory Standard Operating ProcedureTalent OptimizationCommitment to continued learning and self-developmentDrive and support teamworkOperational ExecutionDaily Download reviewCustomer ExperienceMeet Customer Experience expectationsFriendlyAvailableQuickExecution of store recovery standardsExecution of daily cleaning checklistPrimary DutiesParticipate in:Name CollectionExtended Service Plan ProgramInside Track Club ProgramEfficient processing of point of sale transactionsAct as witness for till, safe, and deposit countsOther duties as assignedAdditional DutiesExecution of:PlanogramsPricingDisplay PlannerExecution in accordance with Standard Operating Procedure:Floor First ReceivingReplenishmentRecalibrationCycle CountsExperienceRetail or Customer Service experience preferredEducationHigh School graduate/Equivalent preferredPhysical RequirementsAbility to communicate with customers and associates in person and via e-mail and telephone.Ability to intermittently lift, push and/or pull up to 50 pounds.Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.AvailabilityAbility to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.Regular attendance is an essential function of the job.
Associated topics: b2c, door to door, electronic commerce, residential, residential customer, residential sales, retail, retailer