• Percepta
  • $32,020.00 -47,180.00/year*
  • Melbourne, FL
  • Customer Service/Call Center
  • Part-Time
  • 1667 Bruman Terrace

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The Part Time Automotive Technical Service Representative II (TSR2) is responsible for providing on-demand technical service assistance to Independent Repair Facilities and consumers that are servicing Automotive products.

The TSR2 will also provide inbound support to answer powertrain product inquiries, close sales (take orders) and submit sales leads from independent repair facilities (installers), fleet and government accounts

Opening is in Melbourne, Florida

Part Time Opening starts 2/11/2019

Apply at: email resume to: [Click Here to Email Your Resum ]

  1. Powertrain Assistance Calls:
  • Answer Powertrain Assistance Center calls promptly and courteously, with the goal of providing complete and accurate first call resolution
  • Interface with dealer service management and technicians and other internal Motor Company representatives
  • Answer inquiries regarding product features, availability, price, warranty coverage and where to buy
  • Respond to inquiries from aftermarket repair shops and consumers related to diagnosis, installation, troubleshooting and repair of automatic transmission assemblies and gas/diesel engine assemblies
  • Evaluate the repairs required, balanced with the shops and consumers technical expertise and make a decision on how replacement versus internal repairs to assemblies
  • Issue prior approval codes to shop to use when getting replacement assembly from dealer
  • Work with dealers to ensure proper claim submission for approved replacements
  • Provide technical assistance and/or guidance to other team members when needed
  • Track and document concerns on specific vehicle or system
  1. Inbound Sales Analyst Calls:
  • Answer inbound calls and turn product inquiries into sales orders. Contact types include: product part inquiries, technical information, literature fulfillment and sales / order status
  • Outbound contact to ensure they received the order and took action
  • Handle sales status calls (inbound)
  • Take orders and answer inquiries regarding promotions
  • Interface with dealer service management, technicians and other internal representatives
  • Help identify process improvements and best practices for the Program / Team
  • Escalate issues as needed
  • Develop and maintain professional working relationships
  • Adhere to, and support, all Percepta business and quality initiatives
  • Meet or exceed all performance metrics
  • Complete training courses as directed by Operations and/or Training
  • Administer probation/suspension/termination process
  • Interact with OEC for dealer issue resolution
  • Warm transfer non enrollment calls to OEC
  • Outbound calls to field representatives to assist dealer enrollment and issue resolution
  • Send ad hoc email communications to individuals and/or groups as directed
  • Customer contact will be through inbound and outbound calling, e-mail, and fax.

Education
  • High School Diploma or equivalent
  • Associates degree or 2 year s college preferred
Experience
  • 2 years experience on powertrain (engine and transmission) diagnosis, troubleshooting and repair required (Automotive experience is preferred)
  • ASE, manufacturer or state technician certification in Engine Performance, Engine Repair and/or Automatic Transmissions is preferred
  • Experience with aftermarket scan tools and transmission test equipment preferred
  • Sales experience; preferably in an automotive / dealership role
  • 1-3 years Customer Service experience
Skills
  • Ability to close a sale
  • PC Navigation / good computer and typing skills.
  • Ability to run several windows applications simultaneously
  • Ability to troubleshoot and analyze problems
  • Excellent customer service ability
  • Displays professionalism
  • Ability to effectively communicate with customers, managers, and co-workers
  • Strong oral and written communication skills
  • Time management and organizational skills
  • Ability to work well with others.
  • Reliability
  • Ability to multi-task.
  • Good listening skills

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.



Associated topics: agente de servicio al cliente, answer, customer service specialist, intern, platform support, service, service representative, system support, technical assistant, technical support

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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