florida | Director of IT Support in West Palm Beach, FL

Director of IT Support

  • The Recon Group(TRG)
  • $114,490.00 - 196,070.00 / Year *
  • 609 N Australian Ave
  • West Palm Beach, FL 33401
  • Full-Time



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The employer is a leader in the implementation and execution of multi-channel and supply chain solutions.
  • Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the IT Support Team.
  • Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.
  • Ensures proper management, maintenance, provisioning and monitoring of all production end-user equipment.
  • Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability.
  • Manages internal operations projects that may require cross-department resources and coordination.
  • Undertakes system maintenance.
  • Provides customer service to all internal staff.
  • Monitors the IT ticketing system to ensure timely correction of any incidents.
  • Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues.
  • Helps to define key operational metrics, develop reporting and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis.
  • Partners with Infrastructure Team in areas of cross use resources
  • Oversees timely handover of new services/resource from IT teams to functional areas.

  • Microsoft Windows Operating Systems
  • MAC OSx
  • Microsoft Office Suite
  • Email Systems
  • Networking and WiFi
  • VPN Technologies
  • VoIP Telephone Systems
  • Incident Ticketing Systems
  • Remote Support Tools
  • Printers/MFC
  • Handheld Devices/Mobile Devices
  • Asset Management Tools
  • Some travel required

Associated topics: customer service manager, customer service team manager, director, gerente de servicio, manager, operations manager, product support, review, service manager, team manager


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.